warungplayPrivacy Policy

This page describes what we collect when you use warungplay and how we keep that data protected. We at warungplay operate an online entertainment service available where local law permits. Our commitment is to handle your personal information transparently and securely across all interactions with our platform.

We collect data to verify your identity, process deposits and withdrawals, and deliver our sportsbook, live-dealer, and slot services. Your information may be stored on servers located outside your jurisdiction. We do not sell your data to third parties, but we may share it with payment processors, identity-verification vendors, and legal authorities where required by law.

What we collect on warungplay

We collect your name, email address, phone number, date of birth, and residential address when you open an account. We also collect payment details — bank account numbers, e-wallet identifiers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), and card information — to process your deposits and withdrawals. We retain transaction records, betting history, and account activity logs to comply with anti-money-laundering regulations and to resolve disputes.

We collect device identifiers, IP addresses, and browser data to detect fraud and prevent unauthorized access. We use cookies and similar tracking technologies to remember your preferences and to measure how you interact with our platform. Our analytics tools record which sports markets you view, which games you play, and how long you spend on warungplay.

How we use your data

We use your personal information to create and manage your warungplay account, process your deposits via mobile banking, local payment, online payment, e-wallet, and e-wallet providers, and settle your withdrawals. We verify your identity to prevent fraud and to meet regulatory obligations in supported jurisdictions. We analyze your activity to improve our sportsbook coverage of Liga 1, Piala Indonesia, Piala AFF, and Champions League markets, as well as our live-dealer tables and slot offerings.

We may contact you by email or SMS to confirm transactions, notify you of account changes, or inform you of service updates. We do not use your data for marketing purposes without your explicit consent. Our customer-support team accesses your account history only to resolve technical issues or payment disputes.

Third-party processors and data sharing

We share your payment information with mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment processors to complete transactions. We share your identity data with third-party verification services to confirm your age and residential status. We may disclose your information to law enforcement, tax authorities, or financial regulators if required by law or court order. We do not share your betting history or account balance with advertisers or data brokers.

Our servers and databases may be hosted by third-party cloud providers located outside Indonesia. These providers are contractually bound to protect your data and to use it only for the purposes we specify. We conduct regular audits to ensure compliance with data-protection standards.

Your rights and our commitments

You have the right to access, correct, or delete your personal information held by warungplay. You may request a copy of your data in a portable format. You may withdraw consent for cookies and analytics tracking at any time via your account settings. To exercise these rights, contact our support team at the address listed below.

We retain your data for as long as your warungplay account is active, plus a retention period required by anti-money-laundering law. After account closure, we delete most personal information within 90 days, except transaction records and identity documents, which we keep for seven years to comply with financial regulations.

We undertake to protect your data with industry-standard encryption, secure password protocols, and regular security audits.

Cookies and tracking

We use session cookies to keep you logged into warungplay and to remember your language preference. We use analytics cookies to track page views, game selections, and sportsbook market activity. We do not use cookies to identify you across other websites. You may disable cookies in your browser settings, but this may limit your ability to use certain warungplay features.

Third-party analytics providers may place cookies on your device to measure traffic and user behavior. You may opt out of these cookies by adjusting your browser privacy settings or by contacting us directly.

Contact and updates

If you have questions about our privacy practices or wish to exercise your data rights, contact our support team. We may update this policy from time to time to reflect changes in our services or in applicable law. We will notify you of material changes by email or by posting a notice on warungplay. Your continued use of our platform after such notice constitutes your acceptance of the updated policy.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.